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Terms of Use


PLEASE READ THE TERMS AND CONDITIONS GIVEN BELOW CAREFULLY AS YOU AGREE TO BE BOUND BY THEM WHEN YOU BOOK A STAY WITH PRINCESS VILLA.

General

The general terms and conditions herein together with the Bookings & Cancellations Policy, Timings on the Princess Villa Website (collectively, as may be varied, amended and/or supplemented from time to time, these "Terms and Conditions") and the booking confirmation issued by Princess Villa confirming your booking ("Booking Confirmation") shall constitute a legally binding contract between you and Princess Villa

In these Terms and Conditions, the words "we" or "us" means Princess Villa and its employees, officers, agents, suppliers and vendors, and use of the words "you" or "guest(s)/Guest(s)" means any and all persons for whom a room is booked or who stays at the cottage.

Bookings

Bookings may be made online at www.princessvilla.com ("Princess Villa Website"), on call or by visiting the cottage personally.

Full payment must be made at the time of booking. The available payment options are displayed during the booking process on our Princess Villa Website.

Once your booking has been successfully completed, a Booking Confirmation will be issued in respect of each room booked and sent to the email address provided during booking. You MUST produce your Booking Confirmation(s) upon check-in at the cottage, together with your original valid photo identification document (national registration identity card, passport, driving licence or other identification card or document). If you do not receive your Booking Confirmation(s) within twenty-four (24) hours from the time of booking, please contact us via the Princess Villa Website (Please refer to Contact Us).

At all times during the booking process, you will be advised to ensure the accuracy of your booking details (guest details, stay dates, room types, room rates, number of guest(s)). Princess Villa will not be responsible or liable for errors in booking details.

Bookings are accepted subject to room availability.

Room Rates

Room rates shown on the Princess Villa Website are charged on a per room per night basis. Inclusions are mentioned on the website.

Room rates do not include service tax, service charge, VAT or GST (as applicable) and/or other similar charges or tax subject to the requirements of the location where the cottage is located. These will be charged at the prevailing rates and are payable in INR. (Please refer to the Tariff for details)

Room rates and details are correct at the time of publication and are subject to change without notice.

Restrictions

You may not bring the following into our cottage:

  • pets (except for registered guide dogs) or livestock
  • pillows, bed sheets, duvets or other items of bedding
  • any electrical appliances and/or equipment for heating and/or cooking purposes

Princess Villa reserves the right to remove and/or confiscate any of the above items found in any cottage room immediately without notice to you and to charge you for any costs incurred for taking such action or for any loss or damage caused to the cottage room, premises or property or to any cottage guests or third party as a result of your failure to comply with this policy.

Princess Villa further reserves the right to ask you to leave the cottage and remove your belongings from the room immediately if we shall, in our sole opinion, deem that you have used the cottage room in an irresponsible manner or in a manner that will compromise the safety of, or cause damage and/or harm to the cottage room, the cottage premises, the other cottage guests, our staff or any other persons or the reputation of Princess Villa, without any compensation and/or any reimbursement to you.

Check-in and Check-out

Check-in
Booked rooms will be held for check-in until 9.00 am the following day of the scheduled check-in date, after which the booking will be deemed cancelled upon no-show and Princess Villa shall be entitled to release the booked room(s) for the remaining stay dates to other guests. No refunds will be provided for the cancelled booking.

Check-out
If you check-out beyond the stipulated time of your stay, Princess Villa reserves the right, without further notice to you, to charge you an additional one (1) night's stay at the then prevailing room rate and deny you further access into the room. Princess Villa shall not be liable for any loss or damage to your belongings as a result of the action(s) taken.

Changes and Cancellations

Payments made for bookings are non-refundable.

Changes
Change of Guest name on your booking is allowed if made three (3) full days or more before check-in date.

Cancellations
Other than change of Guest name, all bookings cannot be amended, modified or cancelled. Any booking cancellation or failure to arrive on the scheduled check-in date will be treated as a no-show in respect of a booking and will result in the total payment under that Booking Confirmation is non-refundable and will be forfeited.

Unless otherwise expressly stated, no changes or cancellation will be allowed for promotional bookings. Please read the terms and conditions of the relevant promotion carefully, which terms of promotion shall apply to the booking and shall be binding on you.

Damage

You are liable for any damage howsoever caused to the allocated room(s) or to the cottage premises or property caused by you or any persons in your party (whether or not staying at the cottage) during your stay. Princess Villa reserves the right to retain your credit card and/or debit card details and charge or debit such amounts as it shall in its sole discretion deem fit on the said card(s) to compensate or make good the loss, damage, costs or expenses incurred or suffered by Princess Villa as a result of the aforesaid. Regardless, Princess Villa further reserves the right to commence legal proceedings against you without notice.

Right to Refuse Accommodation

Princess Villa reserves the right to refuse accommodation to you or any person(s) without any notice and terminate any booking without being liable for any refund or compensation for the following reasons:

  • the booking has been paid through fraudulent means
  • the booking has been altered by anyone other than Princess Villa or Princess Villa' authorised agent or has been tampered with or the Booking Confirmation has been defaced (in which case Princess Villa reserves the right to retain such booking documentation)
  • the person checking in is not or cannot prove that he/she is the person named in the Booking Confirmation
  • as permitted under the provisions of these Terms and Conditions

Limitation of liability

Princess Villa is responsible for providing the room(s) stated in the Booking Confirmation(s) and according to these Terms and Conditions.

To the extent permitted by law, Princess Villa do not accept any liability arising out of any occurrences beyond its control including but not limited to acts of terrorism, acts of God, flood, war, strikes, riot, theft, delay, cancellation, acts of negligence, civil disaster, government regulations or changes in itinerary or schedule.

Without affecting any statutory consumer rights or other laws that cannot be lawfully excluded or limited, Princess Villa will not be liable for loss of any kind whatsoever arising out of, caused by, attributable to or resulting from your booking, use of the Princess Villa Website or stay at the cottage even if caused or contributed to by Princess Villa's negligence, wrongful act / omission or breach of these terms and conditions or breach of duty or otherwise.

To the extent permitted by law, Princess Villa will not be responsible for loss or damage of property left in Guest's room and/or the Princess Villa property at all times. Guests are advised to obtain insurance to cover curtailment, and loss of luggage, personal effects, damages, personal injury and money/valuable belongings.

Where Princess Villa's liability in connection with the provision of any service cannot be excluded as a result of any law, to the extent permitted by law, its liability to any person as a result of the provision of any service is limited to either (at Princess Villa's option) (i) resupplying the service or (ii) paying the cost of having the service resupplied.

Privacy & Data Protection

Princess Villa will retain all personal information you provide during booking. By making a booking with us or using the Princess Villa Website, you consent to our use and/or disclosure of your personal details to our franchisees, branches, related corporations, associates, subsidiaries, affiliates, assignees, proposed assignees, agents, commercial partners, service providers and/or any other parties engaged by us to enable or assist us in the provision of services or to exercise or enforce our rights hereunder and/or any other party as Princess Villa may, in our sole and absolute discretion, deem necessary for the following purposes:

  • to process your booking and for other administrative purposes
  • to provide you customer support and services
  • to send you information on products and services, and special or promotional offers, newsletters or customer survey forms and questionnaires. You may unsubscribe from these at any time by clicking on the "unsubscribe link" on the relevant email communications.

We may also be legally obliged to disclose, and you irrevocably consent to our disclosing, your personal information to government and enforcement agencies, regulatory bodies and public authorities or as may be required by law. This may involve sending your personal information between different countries.

We will use our best endeavours to use your personal information in the manner stated herein and will not otherwise disclose your personal information without your prior written consent.

Please refer to our Privacy Policy, for full data privacy and data protection terms, which forms part of these Terms and Conditions.

Copyright & Trade marks

The Princess Villa Website including the booking and other applications, text, graphics, design, cottage information and all other content thereon are the property of Princess Villa and/or its content suppliers.

You may use the Princess Villa Website and its content solely for personal, non-commercial and private use subject always to applicable copyright laws.

All trademarks, trade names, service marks and all other marks, whether registered or unregistered, on the Princess Villa Website are owned by or licensed to Princess Villa and their respective owners and may not be used, reproduced or modified without the prior written approval of Princess Villa.

Disclaimer

The Princess Villa website, the services provided and all content thereon are supplied "as is" and "as available". Princess Villa provides no guarantee regarding the website and content. You are solely responsible for your use thereof.

Any inclusion of external website links on our Princess Villa Website does not imply endorsement by Princess Villa of such linked sites, or any association with their operations. These sites are outside the control of Princess Villa. We will not be responsible for the content on the linked sites or your use thereof.

Governing Laws

Any disputes arising between you and Princess Villa shall be settled in the courts under Indian jurisdiction.

Changes to the these Terms & Conditions

Princess Villa reserves the right to change any of these Terms and Conditions at any time without prior notice. Please check the Princess Villa Website for updates to these Terms and Conditions.